UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s Settings
UNIT CODE SHC 31
1.1 Reasons for communication: to express feelings, concerns, needs, to build relationships, to socialise, to ask question, to share ideas and information, to reasure ,to share experiences
1.2 How communication affects relationship at work : communication used to prevent or resolve conflicts and prevent misunderstanding, aids understanding of individuals needs, communication in the work…
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