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Classified -
D M A
I
C
Objectives
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Define key outputs
Identify and link business goals to the project
Describe the elements of the Project Charter
Write a problem statement with supporting metrics
Define customer Critical-to-Satisfaction (CTS) requirements
Create a SIPOC view of the high level process
Engage with Key Stakeholders to manage change
Begin a Project Plan with Key Deliverables
DEFINE the Project
• Goal
– Define the project’s purpose, scope and major milestones – bound the problem
• Key Outputs
– A high level map of the process
– A preliminary problem statement – Customer requirements
– Stakeholder analysis
– A project plan
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DEFINE: Key Elements
Identify the
Opportunity
or Gap
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Identify
Customer
CTQs
Bound the
Project
Identify
Indicator
Needing
Improvement
Develop a
Preliminary
Problem
Statement
Develop a
Project
Statement
Critical Success Factors
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Complete Problem Statement
Determine process goals
Identify key stakeholders
Define initial team and time commitments
Understand key processes
Determine customer requirements
Project success factors
5W + 1H
WHERE? WHO?
…is tool to CLEARLY
Define Problem!!!
WHEN?
WHICH?
WHAT?
HOW?
5W+1H
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5W + 1H
5W + 1H
…Is a tool that CLEARLY defines the problem
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D M A
I
C
DEFINE Phase Review
In preparation for the Define Toll Gate the presenter should be able to speak to any of the following subjects: • Who are the customers?
• How were the