If I find that the breakdown has been caused due to complacency, I would suggest to my boss that we offer extra overtime hours or maybe some type of bonus or incentive for fastest average lead time or the most orders filled. With the extra pay hopefully the morale of my staff will be lifted and thus productivity will rise and orders will get filled. If I still get a no, then there again my only option is to be a leader and help out in my spare time even if I have to help out after hours. Also, I hope that with my assistance, I can help change attitudes to be a better,