Next, the Abrams management also feels the product divisions tended to treat the AM Marketing Division as a “captive customer (Anthony & Govindarajan, 2007, p.228).” Management does not allow the AM division to sell a competitors product. This doesn’t allow the division to compete for the customer effectively because they cannot purchase parts outside (p.229). It seems like while the management is concerned about the affect that selling a competitor’s product may have on the image of the company; it seems wise to allow them to expand the business and potential sales. One of the difficulties with profit centers is that some units may be in competition with one another (p.187). The management needs to develop a way to increase