Apria Healthcare: A Case Study

A central challenge in delivering health care services is the challenge of delivering value. Value is created when additional features of quality of customer service desired by customer can be provided at the same cost or price (Burns et al., 2012). When a given set of features of quality or customer service can be delivered at a lower cost or price relative to other producers. The key challenge facing health care firms is to deliver value, defined as quotient of quality divided by cost (Burns et al., 2012). That is firms are asked to deliver a higher level of quality at the same cost, the same level of quality at a lower cost, or higher quality at the lower cost. People are constantly looking for quality products and services (Mosadeghrad, 2014). The existence of this desire for quality has caused firms and organizations throughout the world to consider it as an essential component of any service and production process. Quality is a strategic differentiator tool for sustaining competitive advantage (Mosadeghrad, 2014). Improving quality through improving structures and processes leads to a reduction of waste, rework, and delays, lower costs, higher market share, and a positive company image. …show more content…
We provide reliable, and dependable life sustaining durable medical equipment to our patient. We have trained and knowledgeable associates that are ready and willing to create the great customer service experience possible. Apria Healthcare is also accredited by The Joint Commission. The Joint Commission accreditation program is recognized as a symbol of quality that reflects a commitment to meeting its specific performance standards (Apria Health, n.d.). Apria Healthcare is recognized as an accredited Home Healthcare system, and holds full accreditation for all of our patient care branch

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