Create a customer service plan; follow these steps to develop a customer service plan
1 Prepare and setting up of customer service plan by the objectives with visual point. 2 Identify of customer propose.
3 Considered of customer feedback and specification.
4 Comparison of equipment between the past and current service approach.
5 Working with shareholders to secure any profits with put-in & put-out.
6 Training staff to understand requirements of customer needs.
Customer service developed strategy
Internal customer requirements:
Specific Internal customers want to be provided things to support, that aligns to Customer Service. An opening communication into the environment towards service excellence. So, the…show more content… Reward employees who freely share information and do not build walls. Rewards could include giving staff pats on the back, letters of congratulation, lunches, and bonuses as acknowledgement for their open information sharing behaviour
External customer requirements :
Your customer’s requirements will vary so it is important to ensure that all of the information that
you provide them with is: - Accurate: If you do not know the answer, do not lie, the customer will know. If you have face to face interaction with the customer, ask another team member to assist you. If you are responding to a telephone enquiry, ask the customer if you can ring them back, if not ask another member of your team for assistance.
- Responsive: Customers will either make a complaint or even a suggestion. Do not take it as a criticism. They have a right to an opinion. Consider their feedback and see it as a way to improve. Customers will complain for many reasons. For example; they may not be happy with a product that you have sold
