Balance Scorecard Case Study

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3.1.5 The References

• Basu, R. (2001), ‘‘New criteria of performance management: a transition from enterprise to collaborative supply chain’’, Measuring Business Excellence, Vol. 5 No. 4, pp. 7-12.
• Basu, R. (2004), Implementing Quality, Thomson, London.
• Basu, R. (2008), ‘‘A third dimension of project quality’’, Quality World, May, pp. 34-8.
• Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard, Harvard Business School, Boston, MA.
• Little, C. (2005), ‘‘BAA Terminal 5’’, paper presented to IQA Conference, Bali, 18 May.
• Millard, C. (2005), ‘‘Make T5 quality’’, internal BAA document, February.
• Project Management Institute (2004), A Guide to the Project Management Body of Knowledge (PMBOK
• Scout), 3rd Ed., Project Management Institute, Newtown Square, PA.
• Zagrow, H.W. (2003), ‘‘Applying …show more content…
It is likewise one of the best strategy, communication tools that a director can possess. Translating the strategic objectives into specific measures (KPIs) and fair games, allows the managers to have a clear, quantifiable goal, behind each little piece of its scheme. For employees, the Balanced Scorecard is also the reference to align their personal aims, actions and special initiatives towards the Company’s Vision.
WHO USE IT
The Balanced Scorecard is used today by managers who want to monitor progress against the scheme. In an annual cycle, the Balanced Scorecard has two main parts to take on. At the start of the strategic planning cycle, the Balanced Scorecard serves as the repository of the ultimate measures and goals of the scheme. And so, during the implementation phase, the Balanced Scorecard serves as a continuous program to report progress against the program.
WHERE
In the UAE Major Infrastructure Projects..
WHEN
In the new era of UAE’s Governmental Strategy for terminals and other infrastructure projects, and as soon as possible..
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