Individual Assignment: Interviewing a Member of ICCRC
Course: Business Planning for Immigration- BICC 402
Instructor: Paula Liu
Student: Ivana Savic (# 802346958)
Date: June 12, 2015
I interviewed David LeBlanc, RCIC, ICCRC – Managing Director and Senior Consultant at Ferreira-Wells Immigration Services. We discussed company’s location, its site, staff members and their roles, clients, services provided, fees, payment options, marketing, competitors, business success and tips for a new consultant.
The company is located at 1377 Bathurst Street (Bathurst Street and St. Clair). It’s close to the St. Clair subway station. St. Clair consist of walk by traffic, whereas Bathurst Street consist of drive by traffic and variety of businesses. The…show more content… He advised me to practice with high integrity at all times; to always, submit a perfect form on time and to never leave anything to the officer’s imagination.
In terms of client relationships, David advised me when dealing with angry clients not to take anything personal, but rather listen, honor their emotions right away and after resolve the issue. In the case of application refusal to express regret and provide review options. Also, he pointed out the importance of treating clients with empathy. Even if they are not eligible they would refer other clients if they’ve been treated correctly and even return themselves when they become eligible and as their circumstances change.
In addition, he advised that as soon as every prospective client leaves my office to send them a thank you email; pointed out that they would already have my business card, which they may misplace, but most will save the email and refer others to me. Further, he stressed the importance of building report, being honest, attentive, and available to the clients ; responding on time and effectively; keeping promises and to not make those that I can’t keep. Lastly, he advised to ensure that there are no interruptions during meetings with clients and in general to have a high quality of service
