QUALITY
Kristy D. Besant
MT340-01 Confl ict Management and Team Dynamics
Professor Karli Peterson
February 17, 2015
Introduction
The Chief Quality Officer (CQO) asked the quality team to follow up on the facts that were called to the attention of the office. Some of the facts are the company does not have maternity or paternity leave benefits, parents that have small children are more than likely late or absent, and the company has low morale (Lumsden,
Lumsden, & Wiethoff, 2010). A cause-and-effect diagram will aid with identifying the problems as well as analyzing the issues. It will be important for the quality to come up with solutions to the issues from the set of facts that are conducive to the implementation and assessment plans.
Team Goals
Team building exercises
Weekly staff meetings
Open door policy
Team Criteria
Clear purpose & performance goals
Morale
Operational metrics
Taking Corrective Actions
Identify the issues
Size and scope of issues
Severity of issues
Identify resolution
Causes of Low Customer
Satisfaction
Low Employee
Morale
Location
No Family
Support
Rustic
Industrialized
Park
Preoccupie d Employees
Closest Town is Seven
Miles West
No Maternity or
Paternity Leave
Benefits
Not
Applicable
Insignificant
Support
Production
Decline
Implementation Plan
Work based programs
Onsite childcare services
Family day activities
Bonuses
Implementation Process
Timeline for goals Assign
tasks
Brainstorm
Meet