Best Practices In Crisis Communication

Words: 575
Pages: 3
Open Document
A crisis is defined as a significant threat to operations that can have negative consequences if not managed appropriately by the affected individual or organization. In his work Best Practices in Crisis Communication, author Matthew Seeger brings forth ten best practices that institutions should apply to achieve effective communication when a crisis does occur. Of these practices three were executed quite effectively by Chipotle in response to the public reaction to the crisis; communicating with compassion, listening to the public’s concerns, and remaining open and honest in one’s communication. Successful execution of these strategies by the company, allowed them to temporarily rebuild their reputation. In health crisis matters, it is
Show More

Related Documents: Best Practices In Crisis Communication

Crisis Communication Essay

What is Crisis Communication/Management? What is Crisis Communication/Management? Course: CM299 Crisis Communication/Management Date: May 26th, 2013 What is crisis? 1 What is Crisis Communication/Management? Crisis is a sudden and unexpected event leading to major unrest. It is an emergency situation which disturbs individuals as well as leads to instability. It could affect an individual, group, organization or society on the whole. What are the characteristics of crisis? …

Words 781 - Pages 4

Essay on Crisis Management

HCS/320 - HEALTH CARE COMMUNICATION STRATEGIES Communication and Crisis Marcela G Trevino June 01, 2015 Instructor: Evelyn Bell Campus: ONLINE MAIN Group ID: BSDC1GTRE2 Communication and Crisis In any healthcare setting, good communication is the key for success during any type of emergency. Emergencies are unpredictable; therefore, preparedness can make a huge difference for your healthcare setting. It will be impossible to predict the magnitude of the crisis, which is why there is…

Words 1416 - Pages 6

Internal and External Communication on Bp Gulf Oil Spill Essay

Contents Executive Summary 1 Introduction 2 Analysis 3 Internal communication 3 External communication 6 Conclusion 10 Recommendation 11 Internal communication 11 External communication 12 Executive Summary BP oil spill in April 2010, had incurred serious damage to both the company and publics. Though some internal and external communication strategies were carried out after the accident, more improvements should be made by BP to maintain the safety and reputation…

Words 3897 - Pages 16

Essay on contaminated water

populations during water contamination events Phyllis A. Nsiah-Kumi ABSTRACT Water contamination events are a public health concern worldwide with significant potential to impact the global community. When communicating with the public during these crisis situations, it is vital to consider the multiple audiences who receive the messages. Before developing or delivering messages to a particular community, it is essential to be familiar with the community’s characteristics, needs, concerns, and who…

Words 7685 - Pages 31

Essay about BP Oil Spill Response Brittany Bardo

The explosion claimed 11 lives and 205 million gallons of oil spilled into the surrounding ecosystems which made it the largest accidental oil spill in the history of the petroleum industry. In response to the crisis, BP created its “Gulf of Mexico Restoration” website as a form of crisis management to protect and repair its reputation. BP’s “Gulf of Mexico Restoration” website uses these three strategies to try to repair its reputation: highlighting current financial data and reports to show the…

Words 1289 - Pages 6

Essay on Subprime Mortgage Crisis and Manitoba Libraries

Journal of Business Communication http://job.sagepub.com/ Economic Crises and Financial Disasters: The Role of Business Communication Daphne A. Jameson Journal of Business Communication 2009 46: 499 originally published online 17 June 2009 DOI: 10.1177/0021943609338667 The online version of this article can be found at: http://job.sagepub.com/content/46/4/499 Published by: http://www.sagepublications.com On behalf of: Association for Business Communication Additional services…

Words 4288 - Pages 18

Student Exemplar Milestone Three Essay

ineffective structure and culture developed and enforced by its leaders. This paper looks at the Enron bankruptcy crisis in 2001 from an organizational behavior perspective. The downfall of this once Fortune 500 company unveils the unethical practices of Kenneth Lay, Jeff Skilling, and other corporate leaders, misuse of power by these individuals, poor decision-making, and breakdown of communication within the organization. These concepts are used to answer the questions: What were the traits of Skilling…

Words 3993 - Pages 16

Activists: Werribee Residents Against Toxic Dump

Activists Activists are a collection of individuals coming together to exert control and apply pressure to an organisation to change a position or practice, influence other publics, and to advocate a particular stance or cause in order to achieve economic, social, environmental or political outcomes (Grunig 1992, p. 504). Like organisations, activists also utilise public relations to advocate a position and communicate with their publics (Coombs & Holladay 2013, p. 60). Heath and Palenchar (2009…

Words 785 - Pages 4

Gibb's Nursing Model Paper

and conclusion through producing an action plan for future practice” (Brooker & Waugh, 2013). Reflective practice is an essential tool used…

Words 1647 - Pages 7

Nurse Leaders

required to have effective communication skills that is used to influence and shape their organization’s vision and mission. To make this happen, leaders need to know their role and the role of the nurses. Know what they are trying to communicate to the staff. Research and know what communication tool will work best to deliver the message they are trying to send. To communicate disaster relief and spirituality in nursing, nurse leader need to make sure they have a communication plan in place. Disaster…

Words 498 - Pages 2