1
Two views of the industry – the way it has traditionally operated with little or no SCM and the view taken in the last decade as the industry embraced SCM and technology
2
A traditional view of SCM focused on quantitative measures as shown above – primarily a “how many, how fast” approach. The newer approach still measures the quantitative metrics but is increasingly interested in managing the relationships and interactions in each link of the chain. For an interesting comparison look up
“balanced scorecard” on the Internet.
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4
A comparison of the old and new approach to managing the collision repair enterprise. Some of this is the result of increasingly sophisticated owners, including outside investors
5
Three important