Bus 272 Ch 8 Essay
Submitted By Yingqing-Yang
Words: 1587
Pages: 7
8
Team
Dynamics
1
Canadian OB 9e: McShane/Steen/Tasa
What are Teams?
Groups of two or more people
Exist to fulfill a purpose
Interdependent -- interact and influence each other
Mutually accountable for achieving common goals
Perceive themselves to be a team
Canadian OB 9e: McShane/Steen/Tasa
2
Many Types of Teams
Permanence
• How long that type of team usually exists
Skill differentiation
• Degree of skill/knowledge diversity in the team
Authority differentiation
• Degree that decision-making responsibility is
distributed throughout the team or centralized
Canadian OB 9e: McShane/Steen/Tasa
3
Informal Groups
Groups that exist primarily for the benefit of their members
Reasons why informal groups exist:
1. Innate drive to bond
2. Social identity
3. Goal accomplishment
4. Emotional support
Canadian OB 9e: McShane/Steen/Tasa
4
Team Advantages/Challenges
Advantages
1. Make better decisions, products/services
2. Better information sharing
3. Increase employee motivation/engagement
Challenges
1. Process losses
2. Brook’s Law
3. Social loafing
Canadian OB 9e: McShane/Steen/Tasa
5
Team Effectiveness Model
Team States
• Norms
Organizational and Team
Environment
• Rewards
• Communication
• Org structure
• Org leadership
• Physical space
• Cohesion
• Team Efficacy
• Team Trust
Team Design
• Accomplish tasks
•Task characteristics
• Satisfy member needs •Team size
•Team composition
Team Processes
• Team development
• Team norms
• Team cohesiveness
• Team trust
Time and Team Development
Canadian OB 9e: McShane/Steen/Tasa
Team
•
Effectiveness
6
• Maintain team survival Organization/Team Environment
Organizational and Team Environment
• Rewards
• Communication
• Org structure
• Org leadership
• Physical space
Canadian OB 9e: McShane/Steen/Tasa
7
Best Tasks for Teams
Complex tasks divisible into specialized roles
2. Well-structured tasks – easier to coordinate
3. Higher task interdependence
1.
• Team members must share materials, information, or
expertise to perform their jobs
• Teams are usually better because high interdependence • But teams less effective if task goals differ – use other coordinating mechanisms
Canadian OB 9e: McShane/Steen/Tasa
8
Best Tasks for Teams
Team Design
•Task characteristics
•Team size
•Team composition
Teams better for tasks that are:
• sufficiently complex (require teamwork)
• can be divided into more specialized roles
requiring frequent coordination
• well-structured (easier to coordinate)
Teams preferred with higher task interdependence • Extent that employees need to share materials,
information, or expertise to perform their jobs.
Canadian OB 9e: McShane/Steen/Tasa
9
Team Design
Levels of Task Interdependence
•Task characteristics
•Team size
•Team composition
High
A
Reciprocal
B
A
Sequential
B
C
Resource
Pooled
A
Low
Canadian OB 9e: McShane/Steen/Tasa
C
10
B
C
Team Design
Team Size
•Task characteristics
•Team size
•Team composition
Smaller teams are better because:
• less process loss
• more engaged with team
• get to know each other
• feel more responsible for team’s success
But team must be large enough to accomplish task
Canadian OB 9e: McShane/Steen/Tasa
11
Team
TeamDesign
Design
Team Composition
•Task characteristics
•Team size
•Team composition
Effective team members must be willing and able to work on the team
Effective team members possess specific competencies
(5 C’s in diagram)
Canadian OB 9e: McShane/Steen/Tasa
Conflict
Resolving
•Diagnose conflict sources •Use best conflicthandling strategy
Team Member
Competencies
Comforting
•Show empathy
•Provide psych comfort •Build confidence
12
Coordinating
•Align work with others •Keep team on track Communicating
•Share information freely, efficiently, respectfully •Listen actively
Team Composition:
Diversity
Team Design
•Task characteristics
•Team size
•Team composition
Team members have diverse knowledge, skills, perspectives, values, etc.
Advantages
•
