business administration Essay

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V2L Learner Tracking Sheet

Principles in Business Administration Level 2

Awarding body: Lifetime Awarding

Unit 1: Principles of personal responsibilities and working in a business environment
Unit Title
Type of contact
i.e. assessment, observation, review, underpinning knowledge, feedback (evidence in learner file)
Date completed
Time spent on
Course
Running total of time spent

Session Number
Objectives
Page and Criteria

Rights and responsibilities at work
1
Principles of personal responsibilities and working in a business environment
Page 1 Introduction

Page 2 Employment contracts

Page 3 Key legislation

Page 4 Get specific!

Page 5 The importance of legislation

Page 6 Be informed!

Page 7 Representative bodies

Page 8 Diversity

Page 9 Equality

Page 10 Being sensitive to others

Page 11 What are the benefits?

Page 12 Time to Recap and Quiz

2
All about health, safety and security
Page 1 Introduction

Page 2 Health and Safety

Page 3 Legislation

Page 4 Security and confidentiality

Page 5 Why follow procedures?

Page 6 Are you secure?

Page 7 Staying safe and secure at work

Page 8 Workplace confidentiality

Page 9 Recap and Quiz

3
Communicating effectively with others
Page 1 Introduction

Page 2 How do we communicate?

Page 3 Let's get practical exercise

Page 4 Non-verbal communication

Page 5 Choosing the right method

Page 6 Active listening

Page 7 What was said?

Page 8 Ask questions!

Page 9 Recap and Quiz

4
Working with others
Page 1 Introduction

Page 2 Work standards

Page 3 Change in the workplace

Page 4 Do unto others...

Page 5 Recap and Quiz

5
Planning your own work
Page 1 Introduction

Page 2 Work standards

Page 3 Why plan?

Page 4 Teamwork

Page 5 Scheduling work

Page 6 Prepare for the unexpected

Page 7 Keep people informed

Page 8 Changing plans

Page 9 That's the way!

Page 10 Recap and Quiz

6
Improving your performance
Page 1 Introduction

Page 2 Improving performance

Page 3 Learn to improve

Page 4 Learn from mistakes

Page 5 Performance reviews

Page 6 Observations!

Page 7 Career Options

Page 8 Time to recap

7
Problems at work
Page 1 Introduction

Page 2 Workplace problems

Page 3 Deal with it!

Page 4 Finding solutions

Page 5 Refer problems

Page 6 Recap and quiz

Unit 1 Final Assessment

Unit 2: Principles of providing administrative services
Unit Title
Type of contact
i.e. assessment, observation, review, underpinning knowledge, feedback (evidence in learner file)
Date completed
Time spent on course Running total of time spent

Session Number
Objectives
Page and Criteria

Principles of providing administrative services

1
Using the telephone
Page 1 Introduction

Page 2 Telephone features

Page 3 Procedures

Page 4 Receiving calls

Page 5 Making calls

Page 6 In summary

Page 7 Be positive!

Page 8 Positives and negatives

Page 9 Recap and Quiz

2
Handling mail
Page 1 Introduction

Page 2 Dealing with mail

Page 3 Poor mail handling

Page 4 Actions to take

Page 5 External/Internal mail services
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