Mapleton Family Medicine is a small physician’s office located in a small city. Mapleton currently has eight physicians in the practice “consisting of family physicians, internists, and pediatricians. The practice is owned by two of the physicians; the other six physicians are salaried.” (Fried, 2015) The two physician owners have concerns with productivity of the other physicians and of the practice as a whole as well as quality of service. Patients have started to complain about the wait time to get an appointment with the office as well as the amount of time they spend waiting at the appointment, and according to Fried, “a recent chart review revealed that the percentage of
