1. In this nurse-client intercommunion was used the verbal form of communication, which involves the wide use of verbal skills.
2. The given dialogue was a good example of how the wrong or lack of communication skill may become a serious obstacle for the successful nurse-patient interaction. While the concepts of therapeutic communication emphasize that the client-centered communication is a key of successful diagnostic and treatment, the nurse’s communication style was diametrically opposite and lead to the negative consequences. As a result, the patient was disappointed, indignant, and even angry, what cased chest pain appearance.
