Change Management And Communication Plan

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Pages: 5
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Change Management and Communication Plan

MGT/311
February 4, 2013
James Malm
Change Management and Communication Plan Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants: • Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts, Employee Files, etc., and Sales & Marketing – …show more content…
Riordan Manufacturing has selected a structure that will require all employees to use one customer management system. In doing so, Riordan has adopted a structure that closely resembles a bureaucratic nature. Standardization is the key concept in manufacturing. The formal leaders within the Riordan Manufacturing are each responsible for implementing changes that will benefit the structural system for the company. Organizations structures can have significant effects on its members. Potential effects of a bureaucratic structure on employee behavior are attributed to its formalized, mechanistic model where fairness in policy and procedures is a large indicator of job satisfaction. The bureaucratic environment in which Riordan Manufacturing adopts high levels of work specialization contributes to higher levels of productivity, but may sacrifice in areas of lower job satisfaction. This could be connected to the high turnover rate at Riordan in addition to the low pay levels when compared to similar markets. Management needs to consider the organizational structure and its effects on employees on an individual basis. In a bureaucratic environment management may consider looking into characteristics of employees that help determine their potential in working in such a structure and train employees through coaching and training to help them adapt to the vision Riordan management would expect from its employees, employing those that that prefer routine and
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