Chapter 11 Lecture Slides 1 Essay

Submitted By varunreddy466
Words: 2056
Pages: 9
Open Document
Chapter 11
Understanding Customer Needs: Software
Quality Function Deployment and the
Voice of the Customer

03/25/15

Pearson Group

1

Agenda
Key Themes
1.
2.
3.
4.
5.
6.

QFD: Origin and Introduction
Problems of Traditional QFD Applied to Software
Modern QFD for Software
The Blitz QFD Process
Implementing Software QFD
Conclusion

03/25/15

AgilentyPearson
Consulting
Group
Group, LLC

2

QFD: Origin and Introduction
Quality Function Deployment supports design at the “fuzzy front end” when the paper (or the computer screen) is completely blank:








03/25/15

It makes interaction with users efficient
Improves communication among developers
Optimizes design from the user perspective
Supports quick-hit design opportunities
Can be performed in a tailored step-wise way
Offers tools and techniques for risk analysis
Enables object-oriented development to be customer focused and value driven

Pearson Group

3

Traditional QFD Applied to Software



1.

2.

Traditional Quality Control can only reduce negative quality.
QFD arose from two insights:
Quality is designed-in: it must be produced from the very beginning rather than designing a product and then fixing or correcting it.
Customer perspective: quality must always be from the customer’s perspective, not just from those of the engineers and developers.

03/25/15

Pearson Group

4

Traditional vs. Modern Quality Systems

03/25/15

Pearson Group

5

History of QFD








QFD originated in Japan more than 40 years ago.
It has been used in the USA since 1984.
QFD has been applied to software development and software products for more than 20 years.
NEC IC Microcomputers Ltd. won a Deming Prize in 1987 for software QFD.
Software QFD has been used in North America by
AT&T Bell Labs, HP, IBM, and Texas Instruments.

03/25/15

Pearson Group

6

QFD in the Development Process


Four stages of QFD application to software development: 1.

Analysis: What the customer wants documented in a specification. Design: How the product will work for the customer documented in a design.
Development: Build the product for the customer and test it.
Implementation: Deliver/install the product and support it on the customer’s site.
Please note the customer focus of this process.

2.
3.
4.

03/25/15

Pearson Group

7

Incoherent Software Development

03/25/15

Pearson Group

8

Coherent Software Development

03/25/15

Pearson Group

9

QFD Focuses on Priority

03/25/15

Pearson Group

10

QFD Defined
Japan Industrial Standard Q 9025 defines
QFD as follows:
“… a supporting technique for organizations to achieve effective and efficient performance improvement of management system and provides methods for deployment and realization of the voice of the consumer from product quality characteristics and product elements to process elements. Furthermore, it provides methods for identifying operation or job function that is important in assuring product quality.”
03/25/15

Pearson Group

11

Use of QFD


Standard Q 9025 has been designed for use by organizations requiring the following:



Identification of voices of the consumer and compilation of such voices in the form that can be reviewed easily
Identification of the design elements necessary to realize market and competitive advantage needs
Quantitative assessment of required quality and quality characteristics to be prioritized
Determination of design quality in the planning and development stages
Early identification of technology to overcome bottlenecks
Product development process from a total perspective including quality, cost, productivity, and reliability










03/25/15

Pearson Group

12

QFD Deployments

03/25/15

Pearson Group

13

The Four-Phase Model of QFD
Phase 1: The “House of Quality” customer attributes/quality characteristics matrix
Phase 2: The Parts Deployment quality characteristics/parts characteristics matrix
Phase 3: The Process Planning part characteristics/process parameters matrix
Phase 4:
Show More

Related Documents: Chapter 11 Lecture Slides 1 Essay

Computer Science Review Essay

Chapter 1-8, 10-11, chapter 12 section A only. Lecture 2 Section A. Cloud computing. Digital society. Section B. Digital devices. Computer basics.(input output…). Section C. data representation(slide 42…) D. PROGRAMS AND INSTRUCTION SETS, processor logic. Insturction cycle. E. password security, password hacks, Lecture 3 Desktop and portable computers, home, game and small business systems, handheld comuters(types..definition..input and output ), microprocessor basics, RAM(RANDOM ACCESS MEMORY)…

Words 453 - Pages 2

20246 Learning Guide Essay

examined on comes from the following sources: 1. The textbook 2. Lecture Slides 3. Weekly Readings (weeks 11 & 12) What to expect: You may find some weeks more challenging than others – however, the content is roughly evenly distributed. Just because there are more lecture slides in a given week doesn’t mean that there is…

Words 937 - Pages 4

Marketing Essay

Room: | Principles of Marketing 1. WELCOME 2 2. CONTACT DETAILS 2 3. AIMS OF THE MODULE 3 4. LEARNING OUTCOMES 3 4.1 Knowledge 3 4.2 Skills 4 5. SYLLABUS 4 6. LEARNING METHODS 4 7. LEARNING MATERIALS & SUGGESTED TEXTS 5 8. LECTURE & SEMINAR SCHEDULE 9 LECTURE PROGRAMME 9 SEMINAR PROGRAMME 11 9. ASSESSMENT SCHEME 14…

Words 8299 - Pages 34

Notes On Personality Psychology

Psychology 305A: Personality Psychology W inter Session, 2012-2013 Section 003 Tuesday/Thursday, 11:00AM-12:30PM Room A101, Buchanan Building Instructor Dr. Sunaina Assanand (“Sue-nay-nah Ass-an-and”) Office: Room 2517, Kenny Building E-mail: assanand@psych.ubc.ca Phone: 604.822.2851 Office Hour: Friday, 11:30AM-1:30PM Teaching Assistants Doan Le (“Doe-Anne Lay”) TA for students with last names A-K Office: Room 1912, Kenny Building E-mail: dtle@psych.ubc.ca Phone: N/A Office…

Words 3841 - Pages 16

Anth 101 03 Essay example

Origins, Clark Spenser Larsen 3rd edition. WW Norton (pub.) INSTRUCTOR INFORMATION: Instructor: Email: Office: Office Hours: Dr. Raffaella Commitante rcommitante@Fullerton.edu LH 502A (left off elevators then right) Monday 11:00 – 15:00 Tuesday/Wednesday/Thursday 10:00 – 11:00 (meeting outside these time frames can be requested) COURSE DESCRIPTION An introduction to biological (or physical) anthropology, exploring the scientific aspects of humans, exposing the student to material about the evolution…

Words 2567 - Pages 11

Implications 7 Essay example

Class Lecture, Text & Materials - Implications Instructions • Turn in this form each week. If you copy it, then use the section headings A-D. • Complete each section separately (A, B, C, D). Do not combine them. • Do NOT copy from the slides, text or materials; use your own words (expect for noting what was confusing in part D). • Include your name, date and module number. • Clarity: Be clear. Do NOT make me figure out what are trying to say. • Keep your…

Words 1158 - Pages 5

Essay on Econ 202 Outline

Economics Term and Year of Offering: Spring 2014 Class Number: Subject: Course Number: Section: Campus: Title: 2219 Economics 202 002 UW Macroeconomic Theory 1 Lecture Times: Building: Room Number: Tue. and Thur. 2:30 – 3:50 p.m. RCH 302 Instructor: Office Location: Office Hours: M. Vaughan HH 102 Wed. 10:30 – 11:30 a.m. and Thur. 9:30 – 11:30 a.m. or by appointment. mvaughan@uwaterloo.ca; ext. 36825 Contact:  When sending email, “Econ 202” must appear in the subject line and the message must…

Words 2087 - Pages 9

Intermediate Microeconomic Theory I (Fall 2014)

Information on Midterm Exam #2 AP/ECON2300A – Intermediate Microeconomic Theory I (Fall 2014) Instructor: Prof. Xueda Song October 26, 2014 1. The mid-term exam #2 will be held at 10-11:25am (85 minutes) on November 6, 2014, Thursday, at ACW006 (our regular classroom). Please arrive by 9:50am. 2. You must bring a photo ID to the exam. You will be required to sign your name on the class list at the beginning of the exam. You do not need to sign out. 3. Please bring pencil, pen, ruler, eraser, and…

Words 614 - Pages 3

2014 15 Tm4001 Handbook Essays

develop an appreciation and understanding of the discipline of marketing. Aims 1. To familiarise students with the fundamental concepts, principles and theories of marketing. 2. To enable students to appreciate the underlying principles of marketing. 3. To introduce students to marketing techniques and applications. 4. To enable students to relate these principles to a range of organisational contexts. Learning outcomes 1. Examine the growth and development of marketing and discuss the theoretical…

Words 1913 - Pages 8

A Syllabus 801 Fall 2014 Essay

Finance 801- Managerial Finance- Fall 2014 Instructor: Prof. Mark S. Johnson, Ph.D. Class Meets Section 002 TTH 10:20-11:40 G032 Hubbard Section 001 TTH 2:40-4:00 2400 Engineering Building Office: 324 Eppley Center Office phone: 432-6253 E-mail: johnsonm@bus.msu.edu Office Hours: MW 2:30-3:30 PM and by appointment Textbook: Corporate Finance, 10th Edition, by Stephen Ross, Randolph Westerfield, and Jeffrey Jaffe, 2008, McGraw-Hill/Irwin. ISBN 978-0-07-803477-0.…

Words 1097 - Pages 5