Chapter 5 Essay

Submitted By kittycatspike
Words: 1003
Pages: 5
Open Document
Chapter 8
1. Define and discuss the role of the director of security in maintaining hotel security.
The director of security reports to the general manager and is responsible for maintaining the hotel’s security policies and procedures. The director of security also works in coordination with the general manager as well as heads of other departments in the hotel. Sometime the director of security has an assistant director and security officers at his/her disposable to help support his/her goal of keeping the hotel secure. (Stutts & Wortman, 2006)
The responsibilities of the director of security according to page 198 of Hotel and Lodging Management, 2nd Edition (Stutts & Wortman, 2006) are to: * Instruct the general manager of the loss control procedures for every department. * Review, revise, and update security procedures as required. * Plan and organize the security department’s staff and activities. * Assist the personnel department with preemployment checks on employees who have been hired in critical areas when consulted. * Hires and terminates security employees. * Make sure that the timekeeper and contract security personnel are in the right uniforms and are performing their duties in a professional manner. * Supervise semiannual key inventories in all departments. * Be familiar with the provisions of the relevant labor contracts, state and federal laws, and union regulations. * Develop job descriptions for supervisors, security officers, and timekeepers, with the assistance of the general manager. * Train all employees in security responsibilities. * Give specific training to supervisors and security officers. * Supervise continuous training through seminars and training sessions. * Continue own professional training through seminars and training sessions. * Participate in orientation program for new employees. * Keep the general manager informed of all security matters. * Supervise the daily processing and distribution of security reports to management. * Maintain a chronological log of all incidents. * Prepare monthly and quarterly major incident reports. * Maintain complete and accurate records of all safety and security incidents. * Keep confidential all records and reports concerning security matters and hotel business. * Be a liaison between management personnel and all employees, and assist with security problems and loss control; hire outside law enforcement and fire and safety officials. * Call 911 in case of emergency. * Attend and participate in safety loss prevention and security committee meetings and other staff meetings as determined by the general manager. * Be fully trained and prepared for all emergency procedures.
2. A guest has just slipped on wet tile in the lobby, and fallen and hit her head, surrounded by other patrons. She appears to be just shaken up, but she is bleeding slightly from a cut on her forehead. Describe in detail the steps you would take to handle this situation.
If a guest is injured, it is important to first check the severity of the guest’s wounds and decide whether an ambulance needs to be called. This guest most likely is not in need of an ambulance so I would help her get up, bring her to a sitting area where I would ask her how she feels, and offer her some first aid products for her cut. I would then allow the guest to explain to me what happened and to show me exactly where the accident took place. Once I have established that the guest is not in any more danger and have heard her account of the accident, I would ask her to wait while I located a member of the housekeeping staff to dry the wet tiles, put up a “wet floor” sign, and retrieved the accident report paperwork. I would then document her accident on the report, have her read, and sign the document if she agrees that I have accurately described the accident and resulting injury. This protects the hotel
Show More

Related Documents: Chapter 5 Essay

Chapter 5 Essay

Chapter 5 Verbal Communication Language- a System for encoding and decoding Information * Its Symbols are arbitrary * Language is composed of several interrelated parts which work together to create meanings. Components of Language Phonemes – Sound system of language ( Vowels Consonants and diphthongs) Morphemes – smallest units that have an arbitrary meaning in language Syntax – the rules by which we put words together Semantics – the study of meaning -Denotative Meaning…

Words 1061 - Pages 5

Reaction To Chapter 5

Anne Funk-Chance HBSE Chapter 5 Overall reaction to chapter 5: A variety of emotions arose in me while reading this chapter on the feminist theory. Since the earliest of times, when efforts were made toward eradicating the injustices of women, little progress was made. Beginning in the 17th century, women were recognized as a sex and gender; however, little consideration for the female/woman as a citizen worthy of wealth, individual rights with freedoms and governmental acknowledgement. When…

Words 1046 - Pages 5

Chapter 5 Essay

Chapter 5 Working with Layers Objectives • • • • Create and modify layers Manipulate layered artwork Work with layered artwork Create a clipping set Create and Modify Layers • The Layers panel consists of a series of layers. • The number of layers are limited only by the computer’s memory. • By default every document is created with one layer, called Layer 1. Work with Layered Artwork • The Eye icon (Toggles Visibility button) lets you hide and show layers. • The Lock icon (Toggles Lock button)…

Words 1146 - Pages 5

Essay on Chapter 5

Chapter 5: Extending the Requirements Models Use Case Descriptions Activity Diagrams for Use Cases The System Sequence Diagram – Identifying Inputs and Outputs The State Machine Diagram – Identifying Object Behaviour Integrating Requirements Models The way the business objects interact with each other in the use case determines how you identify the initiating activity. We refer to those activities as messages between obejcts. Overview: Understand the users’ needs, how the business processes…

Words 1309 - Pages 6

Essay on chapter 5

Q5-4. Reducing advertising or R&D expenditures can increase current operating profit at the expense of the long-term competitive position of the firm. Expenditures on advertising or R&D are more asset-like and create long-term economic benefits. Q5-5. Asset turnover measures the amount of revenue volume compared with the investment in an asset. Generally speaking, we want turnover to be higher rather than lower. Turnover measures productivity and an important company objective is to make assets as…

Words 866 - Pages 4

Chapter 5 Essay

Priciples of Marketing by Philip Kotler and Gary Armstrong Chapter 5 Managing Marketing Information to Gain Customer Insights PEARSON Objective Outline Model of Consumer Behavior 1 Define the consumer market and construct a simple model of consumer buyer behavior. Characteristics Affecting Consumer Behavior 2 Name the four major factors that influence consumer buyer behavior. Objective Outline 3 Types of Buying Decision Behavior The Buyer Decision Process List and define the major types…

Words 2082 - Pages 9

Chapter 5 Essay

Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 5  Full Faith and Credit Clause (Art. IV §1).  Applies only to civil matters.  Ensures that any judicial decision with respect to such property rights will be honored and enforced in all states. © 2012 Cengage Learning. All Rights Reserved. May…

Words 2615 - Pages 11

Continuation Of Chapter 5

Continuation of chapter 3; CHAPTER 3.5 “Miranda…!” There was no answering voice. The awful silence closed in and Edith began, quite loudly now, to scream. If her terrified cries had been heard by anyone but a wallaby squatting in a clump of blacken a few feet away, the picnic at Hanging Rock might yet have been just another picnic on a summer’s day. Nobody did hear them. She was invisible. No matter how loudly she screamed or how much noise she made, nothing could drown out the dreamy romanticism…

Words 928 - Pages 4

The Chosen Chapter 5 Analysis

the lives of two young Jewish boys. Most of the chapters in this novel are quite long in length, discussing topics such as religious cultures, perceptions, and father-son relationships. However, chapter 5 contrasts this trend greatly, for it is only a mere seven pages long. Many would question the author’s purpose of including this chapter in the novel, but it conveys multiple underlying purposes that the readers must discover for themselves. Chapter five of The Chosen was strategically created in…

Words 854 - Pages 4

Learning Objectives For Chapter 5

Learning objectives for Chapters 1-5 Chapter 1 Understand what emergent properties and reductionism are. Think of some examples. Know the hierarchy of life -atom, molecule, cell, tissue, organ, organ system, organism, population, community, ecosystem, biosphere. Understand how structure relates to function. Understand how living things interact with their environment. -How do living things obtain energy? How is this energy stored as potential energy and released as kinetic energy? Understand and…

Words 763 - Pages 4