What allowed him to have this potential was the fact that Rick was a leader. He had clarity of purpose; he knew in order to get to where he wanted the company to go he needed to listen to the employees. By addressing Stevens’ managing skills, he showed that he also had clarity of values. He wanted the workers to feel empowered and respected. He also wanted them to feel comfortable in performing their jobs by giving them the right tools and best equipment. The creation of the General Managers Council proved that he was willing to lay decision-making responsibilities to something other than the focus groups. Lastly, by agreeing to start a mentoring program, he created the conditions for collective success