Essay about Client Technology Tracking System

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Client Technology Tracking System (CTTS)
System Analysis and Design

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2011

Client Technology Tracking System (CTTS)
System Analysis and Design

[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.]

2011

Table of Contents Executive Summary 2 Company Overview 3 Section 1: Methods and Procedure 5 Methods 5 The …show more content…
* Use- Case Narrative * A textual description of the business event and how the user will interact with the system to accomplish the task. * Data Flow Diagram * A process model used to depict the flow of data through a system and the work or processing performed by the system.
The Problem
As Coastline's client base and the complexity of installations have grown, keeping track of the clients' hardware and software configurations has become a nightmare. Each client PC contains various components, such as video cards, NICs, and keyboards which are replaced at different times and so have differing warranty periods that must be tracked. Every client has multiple PCs and network devices, whose passwords and configurations must be accessible by technicians in the Coastline office and in the field. One technician is "on-call" every weekend, meaning the data has to be accessible from home as well. This has to be organized in a way that is easily accessible by any technician at any time or place but secure from unauthorized users.
In addition to tracking components and passwords, clients call and e-mail the Coastline office whenever they have any kind of hardware or software problem. These requests and the work done to resolve them need to be organized and documented.
The president, Peter Charles, wants to develop a system that is both responsive to
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