Unit 1 Communication:
Contexts:
One-To-One:
One-To-One:
Between?:
Situation/Example:
Formal,
Midwife and Client,
If a midwife thought that a pregnant client was being abused then they would get them in a room on their own and ask them.
Informal,
Between Colleagues,
At Work
Nurses,
Midwife,
GP,
Doctor,
Teacher,
Disusing their opinions on what they should do about one of their shared patients. They both spotted, say for example, bruises on their arms.
Between Professional & People Using Services,
Social Worker and the single parent of the person the social worker is looking after.
They would be disusing what to do next with the person.
Maybe talk about how the case is coming along and about their child’s needs.
Communication With Professionals,
Parent talking to their child’s doctor,
Doctor and the parent of the child discussing their needs and what to do next.
Between Professional & People Using Services,
Health Visitor and Social Worker
Health Visitor and Social Worker might have a meeting with their shared patient family’s to discuss any new information about the situation,
Communication With Professionals,
Mutli-Agency Working,
Social services, Hospital, Schools (if the person is still in school), family support services,
When different Agency’s come together to help try and solve the case/ sort the situation out.
Mutli-Professional Working,
Social worker, family support officer, police, family doctor, health visitor, nurse, teacher
When people from different agency’s come together to try and put skills and experience into helping within this situation.
Different Types Of Communication:
Talking
Music,
Email
Drama,
Texting
Touch,
Phone
Technology,
Sign Language,
Non Verbal Body Language,
Makaton,
Video Calls,
Braille,
Letters,
Forms of non-verbal body language: Posture, Eye contact, Silence, Proximity, Gestures, Facial Expression
Effective written communication: Clear writing, punctuation, short, letters spaced out, grammar, no jargon, structure, appropriate tone, spelling, factual.
Theories:
Michael Argyle (1972) – The Communication Cycle: Michael Argyle theory of communication is in five stages.
The first stage is Message Coded. This means that you consider and think about the options to communicate your idea across to other people. The second stage is Message Sent. This stage is when you express your idea in a way that makes you feel comfortable. The third stage is when the Message is received. This is when someone notices your idea and sees what is trying to be communicated. The fourth stage is Message Decoded. This is when someone is trying to understand that message you are trying to communicate and they tend to jump to a different conclusion that the one you are trying to communicate. This is often because of the body language you have as you and trying to commutate the message across. The fifth and final stage is when the Message is understood. This is when the person realises what it is you are trying to communicate. But it might not be the conclusion you came up with because they might have misinterpreted what you were try to put across to them.
Bruce Tuckman (1965) –
Bruce Tuckman did a variety of observation to see how people communication in a group. He thought that the people might communicate differently when they are in a group, especially if the people in the group have never met before. Tuckman produced a four staged process in which to suggest how people acted in a group.
The first stage of this process is Forming. This is when the group of people come to together to talk about themselves, to try and get to know a bit about each other. The second stage of this process is Storming. This is when people in the couple start to fall out with one another because they don’t agree on certain things. The third stage of this process is
