Essay on Communication and Service Users

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PRINCIPLES OF VALUE WHICH UNDERPIN SUPPORT FOR INDIVIDUAL
WORKER’S RESPONSIBITIES
PROVISION OF ACTIVE SUPPORT TO ENABLE PEOPLE WHO USESERVICES TO COMMUNICATE THEIR NEEDS, VIEWS AND PREFERENCES.
It is the duty of the care workers to provide active support to enable patients and service users to communicate their needs, views and preferences. For example, a deaf client may need to learn sign language. If the carer cannot communicate with the service user, they not are able to offer choice or represent their client’s views .While it is
USE OF COMMUNICATION TO SUPPORT DIVERSITY
Care workers must support diversity and the differences in culture, religion, disability, belief and sexuality. By doing this, you are developing a positive relationship with the service users their families and friends, so they can understand and meets their needs, share information with people using the services, by providing and receiving information .If there is lack of good communication, the service user may have a bad experience and their recovery could be hindered. Good communication, is very important in other to ensure that service users are treated respectfully and that their individual rights are been met.
CONFIDENTIALITY
When we say confidentiality, we refer to privacy of information. Workers should always ask a service user before given out any information about them to anyone. For example, if Mr y, was offered a social worker before going home, the social worker will be able to get some information such as name, date of birth, address and phone number from the joint care plan, but some information about Mr y, may not be recorded so, the social worker may have to ask detailed questions about personal matters.
In a supportive relationship also, the social worker will be sensitive to the needs of Mr y and sensitive to the legal duty by maintaining confidentiality. Therefore, the social worker may ask personal questions in a private room where no one can overhear what is been said. Carelessly or unnecessarily breaking confidentiality is an unacceptable practice and it might even cost you your job.
DISCLOSURE
Confidentiality is all about sharing, storing and transmitting information about individuals in a ways that are most appropriate to their care needs. These information, are not secret thus, it can be shared or disclosed to other care team members who also need to know about a particular service user and act of it. A care practitioner must consult the service users who they work with about who should be informed or given access to information about them. By doing this, the service user feels that they are been respected as individuals.
But there are some situations that might arise where it is necessary to disclose information about a service user that has been given in confidence. For example, if the service user is planning to harm their self or someone else, if what they said involves breaking the law or planning to do so and if they reveal information that can be used to protect another person from harm .If a service user has committed an offence and that particular offence could have been prevented by a care practitioner by disclosing the information that was given to them in confidence, the care practitioner could be charged to court. Thus, is very important that care practitioners never promise service that what they say will be absolutely confidential.
DEALING WITH TENSIONS BETWEEN RIGHTS AND RESPONSIBILITIES
Care workers often have to deal with difficult situations where the rights of a person who uses care service clashes with the legal or professional responsibilities of the care worker .For example, a general practitioner who is treating someone with drugs –related sickness can only ask him/her to give up smoking but cannot refuse to treat them if they refuse to obey due to the fact that is their choice of life. Even a care worker, who is supporting someone with learning disabilities and wish to live an independent
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