Operations is a core function in every organization—not only the obvious ones like Wal‐Mart,
Amazon, Toyota, FedEx, Intel, Disney, Ritz Carlton, United Airlines or Exxon Mobile, but also
others like American Express, Mayo Clinic, Red Cross, World Food Organization, Department of
Homeland Security, Doctors Without Borders, FDA, EPA, or FEMA. The largest portion of assets
and employees in most organizations are engaged in this function. How it is managed affects
not only other functions, but the success of the entity. Knowledge about operations is therefore…
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