Critical Incident Analysis

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The critical incident that will be discussed in this paper occurred at my place of employment about three years ago. At that time, I was working as a case manager for a social model detox, where I oversaw sixteen clients in our transitional program. I had one client, who I will call John for the purpose of this paper. John was progressing in treatment and was a role model in the transitional program. Things were going well for John until he was involved in a terrible accident that left him immobile for about a year. John utilized public transportation as well as walking if necessary to get to treatment and other places he needed to go.
One morning, John left the facility to go for an interview, but John never made it. On the way to the TRAX station, John was hit by a bullet bike. This accident occurred on the sidewalk about 500 feet away from the detox facility. I was informed about the accident by a coworker and decided to go to the accident site where I saw John laying on the ground completely bloody and not moving. At that moment I thought he was dead as he was hit by the bullet bike, which was traveling 50 miles an hour. John was transported to the hospital where he underwent emergency surgery to repair his broken bones. The next 48 hours were incredibly stressful and …show more content…
John did not have next of kin or anyone to make medical decisions for him, so because he was in the program he had given consent for me to make his medical decision. This was a huge stress for me and to be honest, I did not want the responsibility. I attempted to contact my supervisor for support, but she was out sick and did not respond to my calls or text messages. When I was unable to get a hold of my direct supervisor, I contacted the residential division director, but was unable to get a hold of her as she was out on vacation. I felt completely alone, scared, nervous, anxious and
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