Cultural Competence

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To understand cultural competence and sensitivity in relation to healthcare transcription, we must first understand what this means. Cultural competence means understanding and communicating with people from all cultures and backgrounds. Sensitivity means being aware of and appropriately responding to one’s feelings, needs, and experiences. This means being sensitive to the beliefs and practices of others and respecting their values. Cultural competence and sensitivity go hand in hand and are a crucial part of healthcare transcription. Patients want to feel respected and accurately represented. Cultural competence and sensitivity lead to improved outcomes, patients trusting their healthcare team, and it avoids miscommunications between patients, …show more content…
Accuracy is defined as being correct and precise. For cultural competence and sensitivity, this means the transcriptionist understands the languages, expressions, and cultural terminology specific to each patient. Accuracy improves the relationship between patients and healthcare providers. If a transcriptionist sees that something looks inaccurately reported, it is their responsibility to review notes and ask for clarification from their supervisor or from the healthcare provider to ensure the patient is accurately represented and getting the best care possible. Healthcare transcriptionists act as patient advocates in these situations.

Patient-centered healthcare is of the utmost importance in healthcare. Patients trusting the healthcare team is integral to a patient’s overall care and well-being. If patients don’t trust the healthcare team, they are less likely to continue seeking treatment for their medical conditions. For healthcare transcriptionists, this means they respect the patients’ beliefs, values, and backgrounds. When patients trust their healthcare team, their overall health outcomes are greatly