DDO Branding Essay
Submitted By cmrodriguezn
Words: 2368
Pages: 10
a model of brand
graphic devices
product form
Concept maps are webs of linked terms that help us visualize our mental models and clarify our thinking. In concept maps, verbs connect nouns to form propositions.
Examples and details also accompany the terms. More important terms receive typographic emphasis; less important ones and examples are grayed back and pushed to the periphery.
name
Brands as signs brand perception
Organization
form of vehicles
The diagram attempts to present a comprehensive model of brand. It is framed around four main ideas:
1) a brand is more than a name or symbol
2) creating a great customer experience is the essence of good branding
3) perceptions of a brand can be measured
4) brands are a form of sign
signifier
signified
experience
symbols
To complete the framework of the model, the set of terms related to brand must be linked to the set of terms related to experience.
Perception, common to both sets, is the link.
name
brand
object product interpretant experience perception
name
signifier
experience
FDR’s “Happy days are here again”
jingles
Wrigley’s “Double your pleasure; double your fun”
tag lines
Nike’s “Just do it”
anthems
The Star-Spangled Banner
auditory icons
Intel Inside TV ad signature
AOL’s “You’ve got mail”
Dolby THX’s “sonic boom” telephone dial tone
Henry Mancini’s Pink Panther theme
things
(or ideas)
describing products analogies for products superlatives and qualities unrelated to the product
Digital, Huggies, Newsweek
Oracle, Pampers, Sprint
All, Best, General, Paramount,
Apple, Camel, Frog, Thrasher
surnames first names groups Dell, Ford, McDonald’s
Aldus, Ben & Jerry’s
Quaker Oats, Roman Meal
specific spot city or town region country continent larger still
Parliament, Wall Street Journal
Calistoga, Corning
Eastern, Great Plains
British Airways
North American Van Lines
Global, World, Universal
static identity systems with fixed rules
Target
United Airlines kinetic identity systems 3 with rules allowing variation
MTV
MIT Media Lab
words
most brand names and symbols can be converted to property by applying to a government to establish trademark ownership; once the government approves a trademark application, a trademark owner may prevent other people from using the trademark without permission sounds
representamen
a brand name is a signifier; signifiers are those things we hear or see that bring to mind the signified
brand
product
Coke for Coca-Cola
GM for General Motors
MSFT for Microsoft
can be
symbols do not represent brands directly; instead, symbols call to mind the name of a brand which in turn calls to mind an associated perception represent
In this model, a brand manager (or steward) is responsible for any item which comes into contact with customers. By controlling all the touch points, the manager tries to ensure that customers have a great experience.
the GOP elephant
perception
perception
representamen
which inhabit real or fantasy worlds human-like figures, based on the product – the M&Ms men animals – Morris The Cat people – Cap’n Crunch magical creatures – Keebler Elves
brand
Peirce suggests a more complex model of signs. His model has three parts: object, representamen, and interpretant. The concept of brand as formed by the triad: product, name, and perception, parallels
Peirce’s three-part model. product Martha Stewart for herself
Dave Thomas for Wendy’s
Bill Gates for Microsoft
slogans
spokesmen
sign
Bill Cosby for Jello
graphic devices may be deployed as
name
Creating a great customer experience
Of course, perception of a brand does not arise on its own. Rather, it grows out of experience with a product. Here, product is used in a broad sense incorporating the results of many
