Disruptive Behavior Analysis

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Managing Disruptive Behavior
How does one detect and manage disruptive behavior? From a manager’s point of view, disruptive behaviors can be tardiness, condescending tone of voice, harassment, lack of attention, and lack of preparedness. To effectively manage these behaviors, one must analyze the prevalence of disruptive behavior in the health care setting, the consequences of disruptive, and addressing the behavior (Joint Commission, 2009).
Disruptive Behavior in the Health Care Setting The first step of effectively managing disruptive behavior in the workplace is to analyze the prevalence in the health care setting and why this occurs. Health care should be focused on providing quality care to patients and their families. When disruptive …show more content…
According to the study, “more than 78% of the respondents felt that work was the main source of stress in their lives and more that 21% felt that stress was related to their home environment” (Stecker, Stecker, 2014, p. 535). This study also measured how stress was related to disruptive behavior in the workplace. According to Stecker & Stecker, stress affects job satisfaction, burnout, and civility in the workplace (Stecker & Stecker, 2014). Most individuals will assume that emotionally charged settings, such as the emergency room in a hospital, can contribute to high stress levels and disruptive behavior. Fatigue is a main factor in disruptive behavior and is common in the health care industry. This fatigue can be caused by increased demands, cost containment requirements, and the unique hierarchies in the healthcare …show more content…
Some people have experienced and witnessed disruptive behavior in health care but do not report it. There are various reasons for this behavior, such as fear of retaliation or intimidation. Others may assume that physicians or those who generate more revenue may receive more leniency with disruptive behaviors (Joint Commission, 2009).
Consequences of Disruptive Behavior
There are consequences of confronting an individual who exhibits disruptive behavior. Once the individual is addressed, they may feel angry, defensive or stressed. As mentioned earlier, stress may cause job dissatisfaction. If the individual is stressed, this will also lead to a decline in the quality of care provided. However, if the behavior is unaddressed, long term consequences will occur and can put a patient’s safety ion jeopardy. Long term consequences can lead to medical error and ineffective care. This will not only affect patients, but it can also lead to a decrease in staff retention (Porto, Lauve, 2006).
Addressing Disruptive
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