SHC 21: Introduction to commuication in Health, Social Care or childrens and Young People's Settings
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1.1 Identify different reasons why people communicate people communicate to:
1. give information
2. recieve information
3. give instructions
4. recieve instructions
5. discuss a situation
6. to make a point or to outline a concern
7. express a need
8. negotiate
9. develop learning
1.2 explain how effective communcation affects all aspects of your own work individual's communicate to express there needs and preferences and to ensure their needs are met, as a pre school staff volunteer i show this by: being paitent and showing that i have time to listen to their views. listening carefully to them remmebering their namees, likes and dislikes and personal preferences asking relevant qustions and not suddenly changing the subject
1.3 explain why it is important to observe an individual's reactions when communicating with them.
In face to face communication, the person listening may not always indicate verbally if they have understood or not. observing the body language helps th speaker to understand or not if the person is or not listening. observation helps to understand the effectiveness of communication, body language is instinctive and more reliable then verbal communication in many cases.
2.1 explain why it is important to finnd out an individual's communication and langauge needs and preferences. some people have communication difficulties, people who have autism, or dementia or people whoare physically unable to speak. in order to support individual's with communication difficulties their needs to be understood . it is very important to recognise that people are individual's, the way you communicate with Mrs A will be different to the way you communicate with Mrs B. you need to know what is important for each of them including very basic things, such as what they will be called.
3.1 identify Barriers of communication
10. physical- poor lighting or background noise, which can affect peoples concentration and the way they communicate, staff absences or shortages, outdated equipment, such as computers or old photocopiers, communicating from different locations or sites.
11. Organisational- Unclear structure so adults do not know who to communicate with, Inefficient information systems, such as email, lack of clarification of what each person's role is in communication within the setting.
12. Attitudinal- Personality conflicts between adults, Lack of consultation, lack of motivation or positive attitude to work, Innsufficient support in communicating, Adults who do not like change, different viewsw about practice.
13. Personal- Adults with personal problems or worries, such as health or relationships, adults with depression or other psycholoogical conditions, adults with eyesight or hearing needs, close friendships among colleagues.
14. Language and Culture- Adults with English as an additional langauge, so communication is not clearly understood, Different cultures having different expectations of communication, Inappropriate or complicated language,
