If the staff at the hospital noticed that a patient or the family of the patient looks like they don't understand you should bring in an interpreter to see if they may need more assistance understanding paper work, what they are diagnosed with and what medications they need to take. Also to see what they believe is wrong with their child or the patient cause sometimes parents and family members have a feeling of whats wrong. I think that in the story the professionals should if tried to find someone who bilingual in Hmong and English. The hospital administration should have found a way to help Lia's family more then what they