Duty Of Care: The Importance Of Safeguarding

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If an adult or young person experiencing abuse comes forward and speaks to a member or staff - that staff member has a duty of care; they must ensure that they stay calm and reassure the individual that they are doing the right thing by speaking about it. It is important the staff member doesn’t make judgement or make any assurances they cannot fulfill, it is imperative to be honest with the individual and inform them that it will be reported to the relevant person, which is quite often the manager unless the report is about them in which case they are to either seek the attention of the deputy or area manager if there is one.
If a third party claims that an individual is being abused then staff should encourage them to report it or support them to report the facts of what they know, dependent on the complaints policy of the company. Only factual information should be gathered and if you are writing a statement it is always good to express the importance of facts however it must be in the words of the individual and staff should not prompt citizens especially as they are vulnerable and quite often will people please/ say what they think staff want to hear, therefore it is important to get …show more content…
The local safeguarding team will then contact either the individual or someone who can speak on their behalf to clarify the information, take any immediate actions to protect the individual at risk and decide whether or not the right team is involved - make contact with other agencies to work in partnership like the police or health services. Then a multi-agency strategy meeting is called where details of the investigation is discussed and agreed, details of the protocols and procedures are laid out in standards 6,7,8 and 9 regarding the response to abuse and neglect in the safeguarding adults document (the national

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