Enhancing Management Skills

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Whenever a customer has a problem at a restaurant or store, who is the very first person they ask for? The manager. The majority of the time, these customers are not the happiest people when a problem occurs with their food or clothing, so guess who has to deal with these angry attitudes? The manager. Not only does a manager have to resolve all of the problems that arise throughout the day, they also must keep the team flowing steadily. The three priorities for managers will help the company and the manager succeed.
The three key activities that managers should be practicing to enhance their management skills include: building trust, building a team, and building a network. To build trust, you must show others around you that you are competent, …show more content…
However, if you build trust within your company, the employees will be less resistant to change because they know that you are capable of making decisions with good character. Authentic leaders inspire trust because they are eager to take into consideration the viewpoints of others, encourage team work, and help others grow and succeed. In Chapter 1, the book tells the story on how the CEO of HCL Technologies, Vineet Nayar, built trust within his company. He started by sharing all of his financial information with everyone in the company. Then, he created a forum that gave employees the opportunity to post questions and leaders higher up in the company would answer them. This forum was open for all of the public to see, and there were many complaints which lead to some weaknesses. However, after some time, people started to have a positive outlook on the forum. They were overjoyed that the leaders were taking their time to acknowledge the problems that were occurring within the company. This forum ultimately built trust around the employees and the managers. According to the book, a team is a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable. This definition relates to the article because it states how a team has to follow the purpose, values, and rules of a company to be successful. In Chapter 14, the book explains the five common dysfunctions of teams which include: lack of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. To have an effective team, members must trust and be comfortable with one another, be open to finding the best solution, even when conflict arises, be confident with their opinions, hold others accountable, and set aside personal problems to focus on the team. In Chapter 14, the book goes over
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