Faliure Analysis Essay

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Pages: 3
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Failure Analysis/Change
Porsha Flemming
LDR/531
February 12, 2014
Mr. Robert Brown
Failure Analysis/Change
Part 1: Successful Business Analysis – Macy’s Macy’s has proven to be one of the successful companies in the nation. Moreover Macy’s is a well know company in the retail business offering, unique items to diverse customers. Macy’s sales, furniture, men and, women wear, children wear, shoes, fragrance, house ware, and other designer products. The department store reported for the fiscal third quarter that ended Nov. 2, 2013 a net income rose 22 percent, to $177 million, or 47 cents a share, from $145 million, or 36 cents a share, a year earlier. Www.nytco.com. Revenue rose 3 percent, to $6.28 billion. Www.nytco.com. Macys have operations such as Bloomingdales, and, Macy’s website. Macy’s have 840 stores and, employ more than 175,700 employees within the 45 states, the District of Columbia, Guam and Puerto Rico under the names of Bloomingdales, Bloomingdales.com, and Macy’s.com websites. Www.Macysinc.com. The organization prosper on their vision, mission and, objectives. Macy’s vision is a nationwide omnichannel business specializing in unusual and, trendy name brands. The omnichannel customers shop online and, within the store. With life becoming so busy and, technology changing, customers can search the internet before going to Macy’s store to shop. These customers may be an individual with little or, no time to shop. Macy’s objectives are to boost earnings, sales profitability and, return more to shareholders. The mission is Magic Selling will continue to be the basis for how we engage customers in Macy’s stores and how we coach our associates for success. Magic is an acronym we use to drive home to our associates the process to Meet and make a connection ... Ask questions and listen ... Give options, give advice ... Inspire to buy ... and Celebrate the purchase. Www.Macysinc.com. Macy’s culture is based primarily on the idea of maintaining a diverse workforce and customer base. This is carried out in abundance by the numerous Diversity Councils and Employee Resource Groups designed to ensure an inclusive and supportive work environment to attract and retain top talent. The goal is to “encourage creativity and innovative thinking, which is at the heart of our success” (Clark, 2010). The Macy’s corporation
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