Orientation to AIM. Overview of the philosophy behind AIM and HCI Agile Performance Management Model. Information on AIM timeframes, the Employee Development and Action Plan, and AIM discussions. Introduction/review of coaching tools, including StrengthsFinder, communication style, giving/receiving feedback, and recognition. Review of the AIM Year End Summary and the 6 month introductory period.
The “Way” of the Compass Champion for Leaders – Team members are customers too!
Review of the 5 management guidelines to service excellence and how they relate to the role of a leader. Discussion on how we can use these guidelines to create and support a coaching culture. Information and discussion on choosing a coaching mindset by using emotional intelligence, mindfulness, and growth mindset.
Creating the Employee Development and …show more content…
Review of the importance of linking goals to the strategic plan and the positive impact this can have on employee satisfaction and engagement. Discuss how objective should tie directly back to the job description and strategic plan. Overview of expectations regarding professional, customer service, and personal development goals. Discussion and practice creating SMART goals. Review of how to create and document a goal in Kronos.
AIM Discussions
Overview of how discussing performance more often positively impacts job satisfaction and employee engagement. Information, discussion, and practice using team members’ strengths, communication styles, and the SCARF model to coach for performance/development. How to give feedback and recognition in a way that enhances performance and engagement. Discuss and practice having difficult conversations using strengths and communication styles. Review of how to enter AIM discussion notes in Kronos.
Resilience at Compass Health – A Leaders