Resistance is a natural part of the change process and is to be expected
(Coghlan, 1993; Steinburg, 1992; Zaltman and Duncan, 1977). Resistance occurs
because change involves going from the known to the unknown (Coghlan, 1993;
Steinburg, 1992; Myers and Robbins, 1991; Nadler, 1981). Typically,
individuals seek a comfortable level of arousal and stimulation and try to
maintain that state (Nadler, 1981; Zaltman and Duncan, 1977). Individuals
differ in terms of their ability and willingness to…
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