Programme Support Co-ordinator – if assigned to undergraduate programmes
MBA Support Officers – if assigned to MBA
Role Summary:
Working as part of a team of administrators, this key role supports the
Programme Directors, Year Tutors and Heads of Department with high level administrative management in the day-to-day delivery of programmes within the School. This post requires any individual with the ability to effectively coordinate the administration of programmes using influencing and negotiation skills to ensure the facilitation of a professional service to both staff and students. Principal Duties and Responsibilities:
1.
In relation to the lifecycle of Programmes and in conjunction with
Programme Directors:
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Manage all programme documentation, including student handbooks and programme specifications and all other related documentation, ensuring that it is accurate and up-to-date.
Co-ordination of all quality assurance processes for the relevant
Programmes including responding to external examiners reports,
HERA Code: CSOM46 (Broadly comparable to CSOM40)
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2.
periodic reviews and other projects as directed by the Programme
Director and Senior staff, ensuring that all information held is accurate and up-to-date.
To assist with Annual Programme Reports and ensure their availability to appropriate staff.
To assist with the comprehensive evaluation of programmes process by students, employers, external examiners etc and to ensure that issues emerging from such evaluations are addressed, in conjunction with the relevant staff.
Responsibility for monitoring information contained within
Blackboard, Sharepoint and the all related websites, reporting instances of out of date material to the appropriate person.
Prepare and manage all relevant information for all examination boards, including pre-boards, ensuring that all data has been reconciled before the boards commence.
Provide administrative support for all Programme and Departmental meetings, ensuring that all relevant papers are available via
Sharepoint.
Develop and maintain Departmental areas on the School’s
Sharepoint site.
Co-ordinate the administration for student prizes and arrange for cheques to be raised in conjunction with the School Finance and
Planning Officer.
Co-ordinate cover arrangements when staff report in sick, including informing students via Facebook, Twitter and Blackboard; liaising with the Head of Department to provide an alternative staff member for cover; informing the Business Support Officer of sickness for reporting to Trent.
In relation to the lifecycle of the student and in conjunction with
Programme Directors:
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Assist the Programme Directors, Year Tutors and Heads of
Department, in conjunction with Communications, Marketing and
Student Recruitment, in providing high quality marketing materials such as entries in the prospectus, leaflets, flyers, promoting the programme through Open Days, responses from enquiries and other marketing events.
Ensure that the information contained with all marketing materials is accurate and current.
Support the Programme Directors, Year Tutors and Heads of
Department in the recruitment, selection, induction and enrolment of all students to the programmes, ensuring all documents are valid and in place before students enrol (eg paperwork for admission,
APL and other relevant documentation).
Co-ordinate, lead and manage all student data within each programme, reporting any anomalies and amendments to the relevant Unit (ie MIS, International Office and Academic Registry) and ensuring that withdrawal and transfer information is reported within agreed University/legislative timeframes.
Ensure that all
