As the CEO of a hospital organization, I recognize that the current situation is unacceptable and that it is imperative to address the issue. Using Kotter's 8-step change model, I will outline a plan to improve the waiting times and alleviate the boredom in the atrium. Step 1: Create a sense of urgency: gather data on the current waiting times, patient satisfaction, and staff feedback to clearly understand the problem. This will help us prioritize the issue and communicate the need for change to our stakeholders. Step 2: Build a guiding coalition: I will assemble a team of department heads, patient advocates, and staff members who will work together to develop solutions. This coalition will ensure all stakeholders are involved and committed…show more content… Step 4: Communicate the vision and strategy We will communicate our vision and strategy to all stakeholders, including patients, staff, and families. This will include frequent updates on our progress and opportunities for feedback and suggestions. Step 5: Remove obstacles To reduce waiting times, we will: Implement a new scheduling system to better allocate patient appointments Boost the number of examination rooms Train staff to organize their time more efficiently To improve the ambiance of the atrium, we will: Update the lighting and décor Install comfortable seating and amenities Provide entertainment options such as TVs, magazines, and games Step 6: Create Short-Term Wins To create short-term wins, we will set specific, measurable goals and track improvement along the way. This will help to build momentum and demonstrate the effectiveness of our changes. Step 7: Build on the Change To build on the change, we will continue to monitor and evaluate our changes' progress, identify improvement areas, and make adjustments as needed. We will also look for opportunities to expand our services to other areas of the
