Individual: Service Request SR-RM-022, Part 1

Individual: Service Request SR-rm-022, Part 1

There are many stakeholders within Riordan Manufacturing, and these stakeholders will

be influential in the process of designing a new system for the company. The stakeholders of

Riordan Manufacturing are Michael Riordan, the company CEO, Jan McCall, the executive assistant, Kenneth Collins, the SVP-RD, Hugh McCauley, the COO, Charles Williamson, Vice

President of International Operations, and the service managers of the IT Department. Each of

these stakeholders will be consulted during the information gathering process.

The final design of the system will require the collection of information. This is done to ensure that the system and processes will perform as required. (Rick, 2015) The process is mentioned below and each step can be repeated any number of times or can be eliminated as per the requirement. These steps are not procedural, can occur in any form. The following steps, which are utilized during the information gathering process, can be repeated as often as needed or can be eliminated based on specific requirements. The steps involved in the information gathering process are:
1. Single panel interview: This method is used to derive information from the stakeholders during a one-on-one interview. The input that is received from the stakeholders can be used to achieve specific goals for the system.
2. Group interviews: This method is used to gather input from an entire department.
3. Facilitated sessions: These sessions are typically used when no solutions are found for a given problem during the above two stages.
4. Joint Application Development (JAD): This is employed when previous stages have failed to produce sufficient information. Typically this method is performed when there is an entire group present and will usually carry on until a solution is found.
5. Questionnaires: This method can be used when stakeholders are in different locations. Questions can be formulated and the answers used to gather appropriate information.
6. Prototyping: This method involves designing a working model of the system using the input provided to check the system’s efficiency through repeated testing.
7. Uses case: This method is used to identify, clarify and to organize the requirements of the system.
8. Brainstorming: This method involves gathering the key stakeholders together to work toward the best possible solution which will also meet their requirements.
After information gathering phase,

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