Integrated Case Study: Bandon Group, Inc.
William A. Lee
CIS 511: Enterprise Resource Planning
Dr. Stephen Huber
October 17, 2012
1 - Purpose and Scope of the Study
The Bandon Group intends to have an information system study conducted to determine how they can best use Information Technology (IT) to meet the overall mission, goals and objectives of the organization over the next 3-5 years. The purpose of a Management Information System is to collect, store and process business information and to deliver it to decision makers in a format they can use.
Information systems have gone through many changes. Experts currently refer to the current era as the “Customer-Focused Era” of modern computing (Petter & Mclean, 2012).…show more content… This will produce a better billing, invoice and collection system. Finally, they need an integrated service management system. The small market companies the group targets expect prompt, specialized service. The organization must be able to track and correct or improve any issues related to servicing customers and keeping their systems up and active.
4 - Document Details Business Requirements
Business requirements should describe exactly what the Bandon Group’s divisions expect from the information system. The requirements should be expressed in terms that can be easily discussed and understood by the stakeholders.
Requirement (1): An effective Customer Relationship Management (CRM) system. CRM must be an organization wide effort to build customer satisfaction and loyalty. An effective CRM program brings together information from every area of the organization. It provides actionable data to sales representatives, customer support, and marketing personnel who directly or indirectly interface with the customer every day.
Requirement (2): Effective e-Business Solutions. Bandon needs to utilize existing internet technologies to improve its productivity and profitability. E-Business will extend Bandon’s capabilities beyond the reach of their offices and even beyond the reach of their technicians. By integrating their model with online services the
