ISO vs. Malcolm Bainbridge Quality, for many organizations, is the driving force for many organizations that determines the success or failure of the services provided to customers. Customer’s demands for higher quality while shopping for the lowest price creates competition for all organizations regardless the services they provide. Previously these standards were demanded from industries such as manufacturing, food, technology, and customer service. Currently, demands for higher quality and lower prices are seen in industries such as health care, retail, and over production of goods consumed. Competition has changed industry standards from production to performance in order to recruit new business, retain old customers, and maintain cost in order to succeed. Success to a company means being able to put out the best products and services efficiently. An organization must have management that is efficient and focused in areas such as quality control, human resources, leadership, strategic planning, and customer needs. The popularity of programs such as Six Sigma, ISO9000, and the Baldrige Criteria offers organizations the opportunity to demonstrate effectiveness in quality, performance, and customer satisfaction. An organization must have management that is efficient and focused in areas such as quality control, human resources, leadership, strategic planning, and customer needs. The popularity of programs such as Six Sigma, ISO9000, and the Baldrige Criteria offers organizations the opportunity to demonstrate effectiveness in in quality, performance, and customer satisfaction.
ISO 9000 The International Organization for Standardization (ISO) 9000 is one of the most widely recognized in the world ISO 9000 certified organizations have met the guidelines that help to establish, maintain, and improve a quality management system. The standards are process oriented and require evidence of outcome achievement. ISO 9000 is a quality management standard that presents guidelines intended to increase business efficiency and customer satisfaction. The goal of ISO 9000 is to embed a quality management system within an organization, increasing productivity, reducing unnecessary costs, and ensuring quality of processes and products (PJR 2013). ISO 9000 makes the customer its focus by eight principles: (1) customer focus, (2) good leadership, (3) involvement of people, (4) process approach to quality management, (5) management system approach, (6) continual improvement, (7) factual approach to decision making, (8) supplier relationships.
1. Customer focus- by understanding and responding to the needs of customers, an organization can correctly target key demographics and therefore increase revenue by delivering the products and services that the customer is looking for.
2. Good leadership- by using good leaders whose goal is to motivate everyone working on the project; successful leaders will minimize miscommunication within and between departments.
3. Involvement of people- this is critical to success. This substance will lead to a personal investment in a project and create motivated, committed workers. If people have a vested interest in performance, they will be eager to participate in the continual improvement.
4. Process approaches to quality management- best results are achieved when activated and resources are managed together. This process approach to quality management can lower costs through the effective use of resources.
5. Management system approach- the combing of management groups can result in efficient and effective management systems. They can aid each other to achieve improved productivity.
6. Continual improvement- increased performance can increase profits and gain an advantage over competitors. A company dedicated to continual improvement, improvement actives will be aligned, leading to faster and more efficient development.
7. Factual approach to decision making- as companies make
