times result in high customer satisfaction. On the other hand, when a restaurant lets customers wait a long time before they get the service, customers will be dissatisfied. For example, in some restaurants, when customers arrive, at the beginning, the host will ask them to wait around 30 minutes, but 30 minutes just for waiting to get the beeper. After customers get the beeper, the host will tell them to wait another period of uncertainty time, in order to get seats. This situation will make customers…
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