A study by the Public Agenda in 2002 revealed that 17 percent of participants confessed to using cell phones in a way that is perceived as overly loud, obnoxious, and annoying. Americans will answer their phones during a film in the middle of crowded theater. They will answer their phones at the dinner tables, or pay more attention to Twitter than to the person in front of them. In 2003, AT&T sponsored a Harris Interactive survey that revealed that 51 percent of cell phone owners believe that other Americans use their phones in a disrespectful manner. The use of e-mail and the anonymity that has come with the online world have encouraged rudeness and made Americans forget how to communicate. Sometimes, the diction of the internet can appear unemotional and rude. “We’ve become very non-communicative,” Cynthia Grosso, the creator of the Charleston School of Protocol and Etiquette, says, “We’re happy when we can just send an e-mail. But we need to communicate more, and when we do, we need good