Pg. 89
3. 4 major motivational theorists and their contributions to the study of human relations
Abraham Maslow- created the Hierarchy of Needs, which categorized a humans needs into 5 basic levels: physiological, safety & security, social, esteem, and self-actualization)
Frederick Herzberg- created the 2 factor Theory of Motivation, which was based upon two major factors: hygiene factors and motivational factors
David McClelland- created the Theory of Motivation, better known as the Acquired Needs Theory, which was based upon 3 basic needs: achievement, power, and affiliation
Victor Vroom- created the Expectancy Theory, which was based upon how humans tend be motivated by expected results or actions.
4. Some newer methods being used to motivate employees include rotating jobs, simple words of encouragement, and more leisure time on the job. By rotating jobs, employees can receive training and exposure that in turn could provide future career opportunities. Also, employers have given employees the option of working 4 ten hour work days to allow more time off.
5. Some outside forces that can affect an employee’s motivation are the type of work, the environment (furniture, equipment, tools, supplies), and recognition (promotion and awards).
Pg. 123
1. Communication is the process by which people exchange information through a common system of symbols, signs, or behavior. Communication will flow upward, downward, or horizontally and through each communication process there are three main elements: message, sender, and receiver. Communication is the foundation of human relations because without it human beings could not exchange information of any sort.
6. Nonverbal communication is important in organizations
