The assessment of the effectiveness of the management team at Chattanooga Ice Cream was that there were problems with decision making, making policy and problem solving and setting standards. The company was un-empowered by these characteristics in general. As the reading of the case, the author feels that the Charlie Moore was not as effective as he was or as he could have been. Though, the company was facing some hard times ahead due to the loss of a big account, the organization should have had someone in place to restructure and regroup for a plan “B”.
According to the reading, Charlie found it hard to implement his management style as general manager of his division. Mr. Charlie Moore was not prepared for what had taken place and seemed to always put the blame for errors and problems at the feet of another instead of taking