BUS501
Business Communications
M4A1: Midterm Case Study Paper
Professor Orlando Riveria
By Cory Sanders
In its most basic form, communicating involves a sender who takes his or her thoughts and encodes them into verbal and non-verbal messages that are sent to a receiver. The receiver than decodes the messages and attempts to understand what the sender meant to communication. The communication is completed when the receiver transmits verbal and nonverbal feed back to indicate his or her reception and understanding of the message.
This process takes place within a context; also know as rhetorical situation, which includes all that affects the communication process such as the sender-receiver’s culture, the sender-receiver‘s relationship, the circumstances surrounding the sender-receiver’s interaction, and the physical environment of the interaction.
Because the basic communication process is the same in every situation, there are some similarities across all types of interactions. Just the same, each interaction remains distinct and therefore each rhetorical situation will be different. For example, think about how you communicate with another person in the library and at a party. In both cases, you are sending messages and reacting to feedback. But the rhetorical situation of the library means that you will be speaking in whispers, whereas at the party you will be speaking much louder and with more animated gestures. If you were to switch style, whispering at the party and yelling at the library, then, your communication style will be ineffective to day the least.
In both situations, you are engaging in the same communication process, but the rhetorical situation requires you to act different ways. Verbal communication is simply using spoken language to convey a message to other people. However, nonverbal communication is far more complicated, it contains the use of object, body language, actions and symbols to show meaning to people. In fact, it’s not easy to define non-verbal communication, because “experts disagree about whether count unintended action as nonverbal communication.”
Non-verbal communication is deceptively important in how we express ourselves , and it plays a huge part in child’s development into adulthood. For the first two years or so of a child's life, they must, in the absence of a developed vocabulary, be content with communicating their needs non-verbally. This is of very little problem to them: they can easily express a number of wishes without words: they grab for their bottle, point at items they want and almost from birth, these actions can be accompanied by a smile. As they grow and learn the gestures that are directed at them daily, the child can wave and blow kisses at his departing parent. As a baby and young child, the movements usually take the place of speech. However, as the child ages he learns that communication can be more
effective if used both verbally and nonverbally simultaneously.
Furthermore, as he grows, so too does his ability to communicate using more elaborate gestures. However, as an infant, the child used his gestures to convey emotional needs- to point to something he wanted or to reach out to be lifted up- but as a older child, they are used for various other purposes, such as to exaggerate or empathise a point.
One common childish nonverbal move that many parents could often do without is the child stomping one foot on the ground while crossing their arms defiantly and shouting "NO!" Another, more of a nonverbal warning for the parents really, is the quivering lower lip, a danger sign that there may be trouble ahead.codf dfr sedfdfw ordf dfk indf fodf df.
Non-verbal communication in children can often be quite helpful to adults in understanding them. Children are usually quite poor at hiding strong emotions, so if something is
