Instructor
Leilana Thomas
Leilana.thomas@chartercollege.edu
253-252-4200
Course Description
This course explores the administrative activities of a medical office. Emphasis is placed on the roles of the healthcare team, effective communication skills, and medical record management. Legal, ethical, and cultural aspects of healthcare are also introduced.
Prerequisite
None
Learning Objectives
Upon successful completion of this course, the student will be able to:
Describe the administrative duties of the medical assistant and the roles of the healthcare team.
Perform clerical and operational functions using the correct administrative procedure.
Demonstrate effective communication using principles of the communication process.
Describe the legal and ethical requirements for proper medical record management.
Analyze the hereditary, cultural, and environmental influences on behavior within healthcare administration.
Instructional Materials
McGraw-Hill PrimeSUITE with eBook embedded on website:
Shanholtzer, M. B. (2014). Integrated electronic health records: A worktext for Greenway Medical Technologies' PRIMESUITE (2nd ed.). New York: McGraw-Hill Education.
Resources
Use the Library/Resource Center to complete course assignments that require a book, periodical, journal, and/or internet research. Additional resources are located in the Course Resources folder in the classroom.
Instructional Methods
This course shall consist of 35 hours of lecture and 20 hours of lab.
Topics
Administrative role
Healthcare team
Law and ethics
HIPAA
Effective communication
Verbal and nonverbal communication
Telephone techniques
Appointment scheduling
Medical records management
Electronic health records
Reception area
Open and closing clinic
Office management
Patient education
Hereditary, cultural, and environmental influences
Interpersonal skills and human behavior
Assessment Criteria
The following criteria will be used to determine the student’s grade for the course:
In addition to attendance in all courses, students will be required to complete out-of-class assignments. These assignments include but are not limited to reading, exercises and problem solving, projects, research, papers, and presentations. A student can anticipate out-of-class activities that equal about two (2) hours for every one (1) hour of lecture.
Out-of-class assignments such as papers, projects and presentations and sometimes exercises and problem solving will be graded and included in the final evaluation of a student’s grade in a course.
Grading Scale
Evaluation of student achievement will be based on meeting the objectives for each course. At the beginning of each course, the instructor will provide students with a syllabus identifying the objectives and grade determination criteria. Instructors base assessment on assignments, tests and quizzes, discussion questions, homework, and course participation.
The standard scale of A to F and P are considered earned grades. Official grades are issued at the completion of each module. Students who wish to dispute a grade must complete the process within the first two weeks of the following module (see Change of Grade). All grades are considered final 30 days after the end of the module.
Letter Grade
%
Quality
Quality Points
A
93.5-100
Superior
4.0
A-
89.5-93.4
3.7
B+
86.5-89.4
3.3
B
83.5-86.4
Excellent
3.0
B-
79.5-83.4
2.7
C+
76.5-79.4
2.3
C
73.5-76.4
Satisfactory
2.0
C-
69.5-73.4
1.7
D+
64.5-69.4
1.3
D
59.5-64.4
Min. Passing Grade
1.0
F
0 - 59.4
Fail
0.0
P
N/A
Pass
0.0
I
N/A
Incomplete
0.0
T
N/A
Transfer Credit
0.0
EC
N/A
Experiential Credit
0.0
W
N/A
Withdrawal
0.0
WN
N/A
Withdrawal
(No Attend)
0.0
