Management 320 Study Guide

Submitted By aaelsoukkary
Words: 1056
Pages: 5
Open Document
Management 320 Study Guide for Test 1
1. Fundamental Attribution Error= over estimate dispositional (internal) underestimate environment (external) of others failures.
2. Power= is the capacity to produce effects on others or the potential to influence others.
3. Gestures of Power=
Sitting behind a desk
Point at people
Staring
4. Influence= is the degree of actual change in a target person’s attitudes, values, beliefs or behaviors.
5. Influence Tactics=
1. Rational Persuasion=occurs when am agent uses logical arguments or factual evidence to influence others.
2. Inspirational Appeal= when they make a request or proposal designed to arouse enthusiasm or emotions in targets.
3. Consultation= occurs when agents ask targets to participate in planning an activity. Why its important (commitment)
4. Ingratiation= occurs when an agent attempts to get you in a good mood before making a request.
5. Personal Appeals= when they ask another to do a favor out of friendship.
6. Exchange= the beginning of a personal appeal, whereas influencing a target through the exchange of favors.
7. Coalition Tactics= differ from consultation in that they are used when agents seek the aid or support of others to influence the target.
8. Pressure Tactics= threats or persistent reminders used to influence targets.
9. Legitimize Tactics= occurs when agents make requests based on their position or authority.
Ethical and Legalizing is not linked.
6. Good Leader= is the process of influencing an organization toward producing goals. It’s complex/situational. Both a science and art. Rational= goal setting/decision making and emotional. Do the right things (flexibility, creative). Maintain positive relationships with authority. Type A personality (recognize). Wants to be visible different from followers. Have to be willing to do administrative tests. Good leadership depends on the followers. Ethical view. Set the tone/example/moral. It’s a process. Leaders innovate, develop, inspire, long-term view, ask what and why, originate, and challenge the status quo. Trust, Vision, and Consistency
7. Good Manager= suggests words like efficiency, planning, paperwork, procedures, regulations, control, and consistency. Managers administer, maintain, control, have short-term views, ask how and when, imitate, and accept the status quo. Used in Western time (set an objective for a year and tied a budget. Look at variances.) Never make good decisions (time, information, and T-Charts). Do things right
8. LEADERS AND MANAGERS NOT MUTUALLY EXCLUSIVE!
9. Quantitative Research= Numbers
10. Qualitative Research= Surveys. Reads and interprets. Opinions.
11. Cross-Sectional Research= fewer data points. Predictions made for future events based on research at the time.
12. Longitudinal Research= A lot of data points. Better. Expensive. Research is evaluated after the time period ends.
13. Lab Research= Not translatable to the outside world. College students.
14. Field Research= is the collection of information outside of a laboratory, library or workplace setting. The approaches and methods used in field research varies across disciplines. For example, biologists who conduct field research may simply observe animals interacting with their environments, whereas social scientists conducting field research may interview or observe people in their natural environments to learn their languages, folklore, and social structures. Field research involves a range of well-defined, although variable, methods: informal interviews, direct observation, participation in the life of the group, collective discussions, analyses of personal documents produced within the group, self-analysis, results from activities undertaken off- or on-line, and life-histories. Although the method generally is characterized as qualitative research, it may (and often does) include quantitative dimensions.
15. Lord Actens Quote= “Power corrupts, absolute power corrupts absolutely”
Show More

Related Documents: Management 320 Study Guide

Color Management Study Guide

FMM 3110: Study Guide Chapter 5 Color Management 1. What do you remember about color from any of your classes? I remember the color wheel. Primary, secondary, and tertiary colors. We talked about the importance of color when creating a buying plan in my previous class. 2. What is Color Management? Color management is the process of controlling the outcome of a color, from the initial concept to the final production output, in a way that is acceptable to the consumer. 3. What concerns might you…

Words 362 - Pages 2

Human Resource Management Study Guide

Human Resources Management in Healthcare Midterm Study Guide (Chapters 1-5, 7,8,13,14, Diversity Lecture) Chapter 1 7 major functions of HR 1. Recruitment and Selection 2. Appraisal and recognition 3. Safety 4. Employee Relations 5. Compensation and Benefits 6. Compliance 7. Training and Development 1994 Study examining HR practices a) Examined HRM practices and productivity levels of 968 organizations across 35 industries b) Outcome: organizations with high HRM effectiveness out performed those…

Words 3765 - Pages 16

Ops Management Study Guide Essay

Capacity Planning • Capacity planning – changing capacity to match anticipated workloads • Production scheduling – arranging workload to fit planned capacity • Workload variability o The extent the workload is variable • Capacity of variable resources increase and decrease to match the workload • Capacity of fixed resources must cover peak workload requirements…and will be underutilized during non-peak periods • Workload leveling o The extent we can level the workload • Reduce the need for…

Words 1177 - Pages 5

Business Management Study Guide Essay

action, you should lay out your ideas in writing by A. most important to least important. B. least controversial to most controversial. C. negative to positive. D. positive to negative. E. least important to most important. 4. The study of the…

Words 2661 - Pages 11

Essay about Study Guide: Strategic Management

MGT 220 Test 2 Study Guide TRUE/FALSE 1. Strategic planning is the process by which an organization makes decisions and takes actions that affect its long-run performance. TRUE 2. Strategic Management refers to overall, long-run management, including planning, organizing, leading, and controlling effectively and efficiently over the long-run. TRUE 3. Strategic planning is a part of strategic management. TRUE 4. The four stage process of strategic planning includes strategic analysis, strategy…

Words 2578 - Pages 11

Management Exam 1 Study Guide Essay

Management Exam 1 Study Guide ____ is the introduction of new goods and services Innovation ***What are the key management functions? -planning -controlling -leading -organizing When Johnny realized his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of: Controlling ___ level managers are typically concerned with the interaction between the organization and its…

Words 2036 - Pages 9

Management Study Guide Exam 2 Essay

Management Study Guide: Test 2 Chapter 7: Information and Decision Making 3 “must have” competencies: 1. Technological competency: ability to understand new technologies and to use them to their best advantage 2. Information competency: ability to locate, gather, organize, and display information 3. Analytical competency: ability to evaluate and analyze information to make actual decisions and solve real problems 5 criteria for useful information: 1. Timely: the information is available when needed…

Words 4334 - Pages 18

BUSINESS MANAGEMENT FINAL STUDY GUIDE Essay

BUSINESS MANAGEMENT FINAL STUDY GUIDE List and explain five traits that show the strongest relationship to leadership? • Tolerance for stress=helps deal with decision making. • Intelligence= helps understand issues. • Maturity=helps avoid foolish behavior. • Energy=helps by dealing with demands faced. • Dominance= helps influence subordinates. What are the five possible bases of leadership power? Which is best to use? Which would you prefer to be strongest at and why? Leadership Power- power that…

Words 2949 - Pages 12

Supply chian Management Study guide Essay

False Difficulty: Easy 16. The intercompany scope of strategic fit requires firms to evaluate every action in the context of the entire supply chain. Answer: True Difficulty: Moderate 17. There is a close connection between the design and management of supply chain flows and the success of a supply chain. Answer: True Difficulty: Easy Multiple Choice 1. A company’s competitive strategy a. defines the set of customer needs that it seeks to satisfy through its products and services…

Words 4357 - Pages 18

Study Guide for Human Resource Management Test Essay

interdependency of those tasks with other jobs Organization's goal -- to create jobs that can be performed efficiently yet employees are motivated and engaged Job Specialization and Scientific Management Dividing work into separate jobs, each with a subset of tasks to complete the product/service Scientific management: Frederick Winslow Taylor Championed job specialization and standardization and popularized training, goal setting, work incentives Advantages and disadvantages of job specialization Job…

Words 5351 - Pages 22