Essay on Management of Quality Assignment 1 Nove

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Adelanyu Sheriff Ladipo – 5966952
Ander Saez Sebastian – 5936623
Mohammed-Hassan Maidoki – 5148488
Salman Zafar – 6011749

M29EKM - Management of Quality
Lecturer - Phil Lewis
Lecture Assistant – Magda Rybak

Quality Management System: Coventry University
(Engineering and Computing Department)

7 November 2014

Summary
ž

Quality policy and objectives of our QMS

ž

Principles of our QMS

ž

Required documentation for our QMS

ž

Advantages of the implementation of our QMS

ž

Problems during the implementation of our QMS

ž

Conclusion

ž

References

Quality policy and objectives
ž

Policy:
› The policy of our QMS is to ensure that the students requirements

and necessities are our first priority

ž

Objectives:
› Achieve excellent performance
› Improve customer satisfaction
› Improve operational capability
› Improve the image of the Engineering and Computing faculty
› Implement an effective QMS

Principles of the QMS
ž Student

satisfaction

ž Leadership
ž Staff

involvement

ž Continued

quality improvement
(International Organization for Standardization 2012)

Continued quality improvement
ž Example:

Limited IT resources
Commitment
and Policy

Planning towards the objectives Review

Evaluation

Implementation

Adapted from (ISO 14001)

Required documentation for the QMS
ž

Quality Policy and its Objectives

ž

Quality manual

ž

Documented Procedures
› Control of documents
› Control of records
› Internal audit
› Control of Non-conforming product
› Corrective action
› Preventive action

ž

Work Instructions
(International Organization for Standardization 2001)

Quality Manual
ž

Introduction

ž

Purpose of the Quality Management System and Scope

ž

Quality policy and objectives

ž

Principals of the QMS

ž

Quality Management System

ž

Management responsibility

ž

Resource management

ž

Measurement, Analysis and Control
(International Organization for Standardization 2001)

Quality Management System

Adapted from (University of Limerick 2006)

Advantages of the implementation of our QMS
ž

Improved customer satisfaction

ž

Improved quality of products and services

ž

Better management and more effective organisation ž

Improved communication methods

ž

Improved staff involvement

Adapted from (Blackbelt 2011)

Problems during the implementation
ž

Lack of dedicated time by staff

ž

Lack of resources (information, time, staff,…)

ž

Inadequate system for measuring customer satisfaction

ž

Resistance to change

ž

Lack of a clear goal. Why has been decided to implement a
QMS ?

ž

Lack of knowledge of the importance of having a quality management system
Adapted from (Sandstom and Svanberg 2011)

Conclusion
ž

This QMS will help guide CU Engineering and
Computing faculty to define a specific level of quality ž

This QMS will enable students receive what they require and expect from the CU Engineering and
Computing faculty

References
ž

Binney, G (1992) Making quality work. London: Economist Intelligence Unit.

ž

CEQMS, (2006), “Quality Management System Standard Framework for Support Departments”, (Committee for the Establishment of
Quality Management Systems) at the University of Limerick, Document version: UL QMS Framework (1st Edition – Rev 1)

ž

Chamberlain, A. (2012) Understanding ISO 14001 Environmental Management System “Understanding ISO 14001 Environmental
Management Systems” [Online] Available at http://info.era-environmental.com/blog/bid/56617/Understanding-ISO-14001-Environmental-Management-Systems [Accessed 3
November 2014].

ž

Chieh,L and Hsia,T.(2000), “Applying ISO 9000 QMS architecture to establish a management system for university’s extension education training organization”, Industrial Engineering and Enterprise Information Dept.

ž

Department of Trade and Industry (2008). (Quality Management System) [pdf] South Africa: Department of Trade and Industry. Available
at