Medical Assistant Research Paper

Why Medical Assistants should have strong communication and listening skills towards patients Introduction Medical assistants play a very important role in the medical field. This is because they are the face of the company. In other words, medical assistants are the first people anyone sees because they are in the front of the office. So it’s very important for the medical assistants to communicate and listen to the patients. If they don’t, it would look bad for the office and the patient would not want to return. According to NursingTime, verbal and non-verbal communication is important when working in the medical field. Verbal communication is spoken words and non-verbal communication is body language. Both are important because the way …show more content…
Communicating can be difficult because of body language and facial expressions. This is why it’s very important to pay extra attention when a patient is talking. To be able to assist them properly with what they need help with. Strong communication in general is very important because it helps people connect with others. It’s important to try to build some sort of relationship when communicating because it will be easier. In the medical field, medical assistants have to communicate with patients, family members, and doctors. Medical assistants have to be able to communicate clearly and appropriately for patients to be able to understand them. Also, be aware of the tone and be careful how you respond. Nonverbal communication includes body language, facial expression, and body posture. As a medical assistant it’s important not to send a wrong signal because patients can take it in the wrong way.When speaking or listening it would be best to try to control your body. Speaking can say one thing, and the body can say another thing. It is said that body language can say more than talk, that’s how powerful it is. Making eye contact and smiling so the patient can feel

Show More