Instant messaging can be useful to an organization by letting managers and co-workers send messages to their peers. This activity would need to be monitored though, so that either trade secrets are not shared and to limit the user to use the program for work related uses. A drawback for an instant messaging system is that if the network were to go down, then sending a message could be delayed.
There are plenty of benefits from using a web page and search engine in an organization. The world today is based mostly on technology, so there is a ton of data out on the web that could be beneficial for the company. Access to this information is quicker than going to a library scouring books and magazines