The front office of a hotel is erhas the most important area of the organization. The employees that make u this department are the first and sometimes the only representatives of the establishment with whom the guests interact. Although the organizational structure of the hotels front office varies depending on whether the facility is a small business or a large resort, certain roles are found within all organizations. I would have to say that the front desk manager is the most important . The front desk manager or front desk supervisor overseas all front office operations for the hotel. As staff manager, this individual schedules employees to ensure that there is roer coverage at all times. They also implement any policies or procedures that are administered by hotel management. When celebrities or dignitaries stay at the establishment they are often responsible for giving them the personal attention they require. In most instances, the front desk manager reports to the hotels general manager. Front office staff may be slightly different depending on what type of hotel you got to. One star hotels are likely to be small and independently owned with a family atmosphere. Services may be provided by the owner and family on an informal basis. There may be a limited range of facilities and meals may be fairly simple. Some bedrooms may not have a suite or shower rooms. Maintenance, cleanliness and comfort however should always be of an acceptable standard. Two Star hotels will typically be small to medium sized and offer more extensive facilities than at the one star level. Some business hotels come into the two star classification and guests can expect comfortable, well equied overnight accommodation, usually with a suite and shower room. Reception and other staff will aim for a more professional presentation than at the one star level and offer a wider range of straight forward services including food and drink. At three star level hotels, they are usually of a size to suort higher staffing levels and a significantly greater quality and range of facilities than at the lower star classifications. Reception and other public rooms will be more spacious and the restaurant will normally also cater for nonresidents. All bedrooms will have fully en suite bath and shower rooms and offer a good standard of comfort and equipment, such as hair dryer, direct dial hone and toiletries in the bathroom. Some room service can be expected and some provisions for business travelers. Expectations at the four and five star levels will have a degree of luxury's well as higher quality furnishings, décor and equipment in every are of the hotel. There will be more space, a more formal atmosphere, well supervised and flawless in attention to guests needs without being intrusive. The restaurant will demonstrate a high level of technical skill, producing dishes to the highest international standards and staff will be knowledgeable,
